Return and Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.
If you encounter an issue with your item, please contact us within 14 days of delivery and provide your order number via email replica.football.kits.uk@gmail.com with the following information:
- Order number:
- Ordered on [insert date] / Received on [insert date]
- Reason/additional information:
- Name of consumer(s)
- Right of Withdrawal (Widerrufsrecht)
As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.
- The withdrawal period will expire 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes possession of the goods.
- To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g., a letter sent by post, fax, or email). You can use the sample withdrawal form provided at the end of this document, but it is not obligatory.
- Return Conditions
To be eligible for a return, the following conditions must be met:
- The product must be in the same condition that you received it, unused, and in its original packaging.
- The return request must be made within 14 days after the date of receipt of the product.
- Exemptions
Please be aware that we do not accept returns for the following reasons:
- Incorrect size ordered.
- Shirts that have been customized with printing or patches.
- Shirts with player names/numbers where the player has changed squad numbers. While we strive to provide the correct information, players may occasionally change their numbers.
- Clearance items are final sale and are not eligible for returns or exchange
- How to Return an Item
To return an item, please contact us at replica.football.kits.uk@gmail.com to initiate the return process. We will provide you with instructions on how and where to send your product. Please note:
- Condition: You are responsible for the cost of returning the item unless the product is faulty or we made an error in the shipment. If the returned item is damaged or incomplete, we reserve the right to refuse the refund or deduct from the total refund amount.
- Postage Costs: Customers are responsible for return shipping costs for items returned due to change of mind, incorrect size, or any reason not related to our error.
- Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days of the inspection of the returned item. We will refund the purchase amount to your original method of payment.
- Please note that shipping costs are non-refundable unless the product was faulty or an error was made in the shipment.
- Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us at replica.football.kits.uk@gmail.com within 14 days of receiving the product. Depending on the issue, we may offer a replacement, a voucher, or a return for a refund. If the return is due to a fault, we will credit the return shipping cost once the item is received. For non-faulty returns, only the item cost will be refunded, excluding any shipping fees.
- Contact Information
If you have any questions about returns or refunds, please contact us:
- Email: replica.football.kits.uk@gmail.com
- Whatsapp: +44XXXXXXXXXX
Legal Information & Sources
- Consumer Rights Act 2015 – This UK law outlines consumers’ rights regarding goods, services, and digital content and includes protection in cases of faulty goods and misleading advertising.
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – Provides guidelines on distance selling, including consumers’ right to cancel a contract within 14 days.
- The Electronic Commerce (EC Directive) Regulations 2002 – Regulates general terms and conditions, returns, and refunds for e-commerce in the UK, ensuring consumer protection in online shopping.
- UK Online Dispute Resolution – An online platform that allows UK consumers to resolve disputes with EU and UK businesses over online purchases without needing to go to court.